Privacy Policy

Haystack Plants Pty Ltd Trading as Online Plants to collect payment for all purchases for delivery to Australia are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. Where you have given Online Plants your consent we will keep you informed of the latest products, promotions and services available. We will not contact you in the future unless you have given us your consent. We will give you the chance to opt-out of hearing from us in the future.

Contact information:

Online Plants

47 Banks Road

Eltham North 3095

[email protected]

Executive Director:  Leigh Murphy 

Information:

The type of information we will collect about you when you place an order or register on our web site includes:

•             Address

•             Phone Number

•             Email Address

This information is stored on our internal systems and our website simply verifies you as a customer of Online Plants. We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at [email protected]

We use the information you provide for the following purposes:

•             Aid strategic development

•             Audit usage of the site

Use of personal information

We process personal information collected via Online Plants for the purpose of: 

•             providing the best possible service processing any orders you may have made

•             keep you informed about products, promotions and services we offer

When you place an order we need to know your name, email address, delivery address and payment information, depending on the payment method that you choose to use. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

 

Your Email Address

Your e-mail address will be used to communicate with you about your order and products purchased.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Online Plants

Your Consent

By submitting information to Online Plants you consent to the collection and use of this information by Online Plants and its Service Providers (if any) in the fulfilment of your order.

If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service

Online Plants does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use website information to help us make decisions on how to improve Online Plants. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.


Analytic Tools

•             Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)

•             Please read our full Cookie Policy for further information.

•             Online Plants may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give Online Plants a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Online Plants will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Online Plants and the third party, and Online Plants will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Online Plants itself employs. Failure on the part of the third party to meet its contractual obligations will result in Online Plants recovering the data and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Online Plants will adhere to the same standards as first-party cookies and not collect any personally identifiable information.

Social Media Plug-ins

Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes.

Disclosures

We will not pass your information to any third parties.